Frequently Asked Questions

ALP is arguably the world's best nicotine pouch brand dedicated to offering a better, more satisfying way to enjoy nicotine. Our pouches are crafted with quality ingredients, bold flavours, and perfectly balanced moisture for a smooth, long-lasting experience. ALP stands for freedom, adventure, and clarity, providing a modern alternative that lets you enjoy nicotine on your terms. ALP is tobacco leaf-free, smoke-free, and available in a range of flavours and strengths.

Nicotine pouches are small, smokeless, and tobacco leaf-free pouches that contain nicotine and other ingredients. They are placed between the gum and upper or lower lip, where they release nicotine and flavour over time, providing a discreet and convenient way to consume nicotine without smoking or chewing tobacco.

ALP pouches contain nicotine. Nicotine is a highly addictive substance.

ALP Nicotine Pouches are crafted with quality and satisfaction in mind. Unlike dry, flavourless alternatives, our pouches are perfectly moist, providing a smooth, long-lasting experience with bold, flavour profiles. Plus, our pouches are tobacco leaf-free. With ALP, you’re not just choosing a product, you’re choosing a better time.

Yes, you can swallow your saliva while using ALP nicotine pouches. Unlike traditional chewing tobacco, ALP pouches are designed to be completely spit-free, allowing you to use them discreetly and comfortably without needing to spit. The pouch sits between your gum and lip, releasing nicotine gradually without affecting the natural flow of saliva. Avoid swallowing the pouch and remove and responsibly dispose of the pouch once satisfied. 

Nicotine pouches are qualified as sealed goods for hygiene or health reasons. Unsealed products are non-returnable. However, consumers still have the right to cancel their order and return unopened, unused products within 14 calendar days after receiving their order.

We do not offer any modifications to orders once they have been placed.

Orders dispatch from our UK and EU fulfilment centre. Delivery across the UK and Europe typically takes 1 to 5 business days depending on your location and delivery method. We aim to dispatch within 1 to 2 business days.

Order not arrived? Check your tracking link first. If the status has not updated or shows a delivery issue, contact our support team. Share your order number and we will locate your order, arrange a replacement, or process a refund.

Delivery rates for online orders:

• Orders over €50: Free delivery
• All other orders: Standard delivery rates apply at checkout

We deliver within the UK and EU. Some regions may be restricted.

Occasionally this issue can happen. Most of the time, we received your order and this is an issue with the email. If you never received any confirmation email, take these steps:

Check your ALP account

When you place an order with ALP, you will have an account automatically created with the email used on your order. Log in to check your order status:

On desktop, click the person icon in the top right of the header menu to login. On mobile phones, the login button is at the bottom of the main menu.

Type in your email and you will receive a single-use passcode emailed to you. Type in the passcode on the ALP login page. You will then be able to view any orders and their status associated with that email address.

Check the Shop App

The Shop App by Shopify allows you to view the status of orders placed online. Download the app on your smart phone and see if the order has come through there.

If you are still having trouble, please contact us at howdy@alppouch.com.

Using nicotine pouches is simple. Place a pouch between your gum and upper or lower lip, and leave it there. The pouch will slowly release nicotine and flavour. Recommended usage period is 30 minutes. After use, dispose of the pouch responsibly.

Recommended usage period is 30 minutes. The nicotine and flavour are gradually released during this time. Once the pouch has lost its flavour or effect, it’s time to dispose of it.

ALP Nicotine pouches have an expected shelf life for up to 12 months.

Nicotine pouches can be used almost anywhere because they are discreet and smokeless. We encourage users to be mindful of their surroundings and only use ALP nicotine pouches when appropriate. It's essential to follow the rules of certain venues and not use the products if they are not allowed in certain places.

Store nicotine pouches in a cool, dry place, away from direct sunlight to preserve their freshness and potency. Keeping the lid tightly closed when not in use will help maintain the moisture and flavour of the pouches.

Yes, nicotine pouches are generally easy to travel with because they are compact and smokeless. However, it’s important to check local regulations at your destination, as some countries or regions may have restrictions on nicotine products. When flying, it’s usually acceptable to carry nicotine pouches in your hand luggage, but always verify airline and airport policies.

There are 20 nicotine pouches in every tin of ALP.

While some pouches do contain tobacco, ALP nicotine pouches do not contain tobacco. Unlike traditional smokeless tobacco products, these pouches are entirely tobacco leaf-free and are made with a combination of responsibly derived nicotine, flavourings, and fillers like plant fibers. Each product page has the full ingredient list.

Nicotine pouches come in a wide variety of flavours to suit different preferences. At ALP, we have curated the best flavour lineup on the market. You find our current offering in the shop.

Yes, ALP nicotine pouches come in a variety of strengths to suit different preferences and needs. Our current product offering features the following nicotine strength options per pouch: 6mg, 12mg, and 18mg. Be sure to choose the strength that matches your preference.

If you’re interested in carrying ALP at your retail location, we’d love to partner with you!

Please reach out to our sales team through our contact page.

Once you’re set up, you’ll have access to ALP’s range of high-quality nicotine pouches, offering your customers a premium, tobacco-free nicotine option.

To purchase ALP nicotine pouches, you must be at least 18 years old. We are committed to promoting responsible use, so age verification is required at the time of purchase to ensure compliance with federal and state regulations. Remember, ALP products are intended for adult use only.

To make a purchase on our shop, visitors are asked to provide their name, date of birth, and address during checkout. Sometimes, further information is required to verify their age.

This information is verified by a third-party and cross-referenced with publicly-available records to confirm the person is of legal age. If a user’s public records fail to match or they do not wish to provide certain information, they must upload a valid government-issued I.D. for review by a member of the third-party compliance team. Manual government identification reviews generally take under 1 minute.