Versand

1. General Information

We ship nicotine pouches across the European Union (EU), Switzerland, and the United Kingdom. We are fully compliant with regulations governing the sale and distribution of nicotine products within these regions. By placing an order on our website, you confirm that you are at least 18 years old (or the minimum legal age for purchasing nicotine products in your country) and legally permitted to purchase and receive these products.

2. Shipping Destinations

We currently deliver to all countries within the EU, as well as Switzerland and the UK. However, delivery to regions with local restrictions on nicotine products may not be possible. It is the customer’s responsibility to ensure compliance with local laws regarding the import of nicotine products.

3. Processing and Handling Time

Orders are typically processed and dispatched within 1–2 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order is shipped.

4. Delivery Times

Estimated delivery times vary by destination:

EU Member States: 3–7 business days
Switzerland: 5–10 business days
United Kingdom: 5–10 business days
Please note that customs clearance may cause additional delays in Switzerland and the UK.

5. Shipping Charges and Taxes

Shipping charges are calculated based on your location and the weight of your order. The calculated shipping fee will be displayed at checkout. For orders outside the EU, customs duties, taxes, and additional fees may be charged by local authorities. It is the recipient's responsibility to pay any such additional charges.

6. Restricted Shipments

Due to regulatory restrictions, we cannot ship to certain regions or countries where the sale of nicotine products is prohibited. If your order cannot be shipped due to such restrictions, you will be notified, and your order will be canceled and fully refunded promptly.

7. Age Verification

We comply with local laws regarding age restrictions on nicotine purchases. Upon delivery, the carrier may require proof of age to verify that the recipient meets the minimum legal age to purchase nicotine products in their country.

8. Lost or Damaged Packages

If your order is lost during transit or arrives damaged, please contact us immediately at [insert contact email or form link].

Claims for lost or damaged packages must be submitted within 7 days of the indicated delivery date. We will work to replace or refund your order after investigating the issue.

9. Refunds for Shipping Issues

If your shipment is significantly delayed, lost, or returned to us due to an error on our part or the carrier’s part, we will offer you the option to receive a replacement or full refund. If the delay or return is caused by an incorrect address provided at checkout or failure to meet customs requirements (e.g., age verification), replacement shipments or refunds may not be provided.

ALP

Dieses Produkt enthält Nikotin. Nikotin macht stark abhängig. Nur für Erwachsene ab 18 Jahren. Nicht für Minderjährige oder schwangere oder stillende Frauen geeignet. Nicht für Personen mit Herzkrankheiten oder Bluthochdruck oder entsprechendem Risiko vorgesehen. Wenn du eine ernsthafte Erkrankung hast, konsultiere vor der Verwendung einen Arzt. Von Kindern und Haustieren fernhalten. Der Pouch und sein Inhalt sind nicht zum Verzehr bestimmt. Nach Gebrauch entsorgen.